Terms & Conditions

1. CONTENTS OF CONDITIONS FOR OFFERING SERVICES FOR ACCOMMODATIONS

The general conditions for offering services for accommodations are part of the contract between P.P. Storia d.o.o., Selo 3, Ližnjan, OIB:47854326611,  as a travel agency or authorized agent, and the traveller who accepts the offered arrangement. Everything that is listed in the general conditions represents a legal commitment for the guests, as well as for COMFORT 4 YOU & P.P. Storia d.o.o., The general travel conditions are also published on the Internet pages of agency P.P. Storia d.o.o., Selo3, Ližnjan

P.P. Storia d.o.o., commits itself to undertake all precautions to offer true information to its users. All the information, data, and pictures that are related to the capacity of accommodations, P.P. Storia d.o.o., collected from the accommodation owners. Even though all information is checked and controlled by employees of the agency, the Agency does not take responsibility for mistakes, negligence, and delays in updating information.

2. CATEGORY AND DESCRIPTION OF THE SERVICE

The accommodation units are described according to the official evaluation given by the local tourist organization during the issue of the working license. The standards of accommodation, nutrition, service and others, of places and countries are different and cannot be compared.

P.P. Storia d.o.o., Selo 3, Ližnjan, offers those services listed on its Internet web page, catalogue and other printed material of agency which is not necessarily equal to those services offered by other selling points.

If the traveller acquires accommodation information at other sources or selling points beside P.P. Storia d.o.o., Selo 3, Ližnjan, and was guaranteed that they will receive other services that are not listed on internet pages of the agency, P.P. Storia d.o.o. is not committed to fulfill the same guaranteed services nor is responsible for wrong information given to the traveller by other sources.

If possible, the agency will try to meet additional requests of the traveller for the accommodation (comfort, additional equipment etc.), but cannot guarantee to fulfill the additional requests. If any additional requests would come with extra charges, the traveller is committed to pay them if they accept to use those extra services.

3. CONTENTS AND PRICES OF ACCOMMODATION

All service prices are listed for each accommodation unit, and include those services linked to the specific reservation for the unit desired.

Additional services are services that are offered by the accommodation unit, but since they are not included in the accommodation price itself, the traveller pays for them separately (such as extra charge for pets, usage of air condition unit, etc.). Additional services have to be chosen or asked for during the reservation process. Those services are paid for additionally, according to the price given by the accommodation facility, and they will appear on the final bill.

Optional services are services that are offered by P.P. Storia d.o.o., Selo 3, Ližnjan, but they are not bound to the offer of the given accommodation unit.

The prices of the accommodation units are given in Euro, so the calculation in Croatian Kuna is according to the middle exchange rate of the HNB (Hrvatska Narodna Banka) on the day on which the account is carried out. P.P. Storia d.o.o., Selo 3, Ližnjan, has the right of changing the prices of the accommodation unit if the accommodation owner changes the prices. However, the prices for already confirmed and made bookings will not be changed.

4. PRE-RESERVATIONS

All reservations are done electronically by filling in the form that is available on the agency website. When making the reservation, travellers have to provide correct data, which is requested on the form. Agency COMFORT 4 YOU as P.P. Storia d.o.o., is not responsible for the exactness of the data that is given by the traveller during registration. In case of incorrect data, the agency holds the right to change the prices and to claim the price difference on the spot.

5. PRE-RESERVATIONS, RESERVATIONS AND PAYMENTS

Inquiries and reservations of accommodation are received electronically, in writing or personal in the agency branch office. With the payment of the reservation the traveller confirms they have studied and understand "General conditions for accommodation services offer" and accept it in full. With payment of the reservation, the agreement becomes a legal obligation to the traveller as well as to P.P. Storia d.o.o., Selo 3, Ližnjan,

The Agency gives the traveller access to relevant promotion material or program in printed or electronic form, gives the traveller all relevant information about the travel, and gives or refers the traveller to general conditions which are a constitutional part of this contract and offers the traveller "travel insurance package“ and "cancellation insurance“. During the reservation the traveller is responsible for giving all necessary data for the reservation procedure.

With the payment the reservation becomes valid, any other confirmation given in written or orally is not valid as a reservation. For the reservation of service the traveller is required to pay 30% of the full amount to make the reservation valid. The other 70% the traveller is required to pay at least 21 days before the start of using the service.

If the date of arrival is within 21 days it is necessary to pay 100% of the amount for the requested and confirmed service. Payment is possible by bank transfer to the bank account of agency P.P. Storia d.o.o., Selo3, 52204 Ližnjan. By using means of remote communication to dictate the number of the credit card, the traveller is considered to understand "General conditions for accommodation services offer“. The bank transfer is not available if the beginning of Your stay is within 5 work days for payments from abroad, or 3 working days for payments by bank transfer within Croatia.

After receiving full payment for the chosen service(s), the traveller will be sent a voucher as a confirmation. The voucher serves as proof that the reservation of the service(s) has been carried out. The traveller has the obligation to give the voucher upon arrival to the unit or agency (depending on the instructions they received from the agency). If more people wish to be added to the accommodation than those listed on the voucher, the agency has the right to refuse the accommodation to the travellers that are not registered, unless they agree to pay all the additional charges that may apply. If there is no possibility to accommodate additional persons in a reserved unit, the agency can offer an additional unit to accommodate additional persons, where the same persons are obligated to pay the costs of the additional unit. In the case where the additional persons could not be accommodated in a firstly reserved unit and the guest chooses to change or cancel the accommodation, the Cancelation rules and charges would occur.

With the payment of the reservation the traveller confirms that he understands all the conditions that may apply to the specific accommodation unit. The traveller also confirms that they accept the general conditions of the offered accommodation service. Furthermore, the traveller understands and confirms that a kind of travel insurance was offered to him. With payment of the reservation, the agreement becomes a legal obligation to the traveller as well as to the agency.

6. THE RIGHT OF AGENCY TO CHANGE AND CANCEL

P.P. Storia d.o.o., Selo 3, Ližnjan, commits itself to assure to the traveller the accommodation in the reserved period, except in case of exceptional circumstances (war, riot, strike, terrorist activities, sanitary troubles, forces of nature, intervention of the authorities etc.).

P.P. Storia d.o.o., Selo 3, Ližnjan, can offer changes to the reserved accommodation or cancel the accommodation completely or partly, if before or during the time of the stay special circumstances appear that can not be avoided or declined.

If the traveller pays for the reservation which the agency is unable to fulfill (i.e. exceptional circumstances that appeared in the meantime on which the agency has no influence) the traveller will be offered an alternative.

If CP.P. Storia d.o.o., Selo 3, Ližnjan, has the possibility to offer the traveller an alternative, a change of the reserved accommodation can be carried out only with the permission of the traveller. The alternative can be of the same, lower or higher quality than the one reserved initially. If the traveller accepts the alternative and it is more expensive than the initial offer, the traveller is obligated to pay the difference if they choose the alternative. If the alternative is cheaper, P.P. Storia d.o.o., Selo 3, Ližnjan, will return the difference to the traveller.

P.P. Storia d.o.o., Selo 3, Ližnjan, has the obligation to immediately inform all arriving travellers or the current traveller about changes to the reservation or cancellation, and if no alternative accommodation can be found, the agency will refund the amount for unrealized services paid by the traveller. If the cancelation occurs during the traveller's stay, the refunded amount will be only for the rest of the cancelled stay, i.e. if the traveller was already staying 3 days in the accommodation and had 4 days left in the moment of cancellation, the refunded amount would equal to the remaining 4 days.

7. THE RIGHT OF THE TRAVELLER TO CHANGE AND CANCEL

If the traveller wishes to change or cancel the reservation, it has to be in written (e-mail). By "change“ it is considered a change in the number of people, or change of the dates of travel, at least 30 days before using the service. First change of the reservation, if it is possible without extra expenses, will be made for free. For any more changes the traveller will be charged the expenses of 15 EUR per change. If the change of the reservation is not possible, and the traveller cancels a confirmed reservation because of it, lower mentioned conditions apply. Any change of the accommodation unit and any change within 30 days before using the service is considered a cancellation of the reservation.

The cancellation costs will be calculated from the date on which P.P. Storia d.o.o., Selo 3, Ližnjan, receives a written request for the cancellation, and it is as follows:

For the cancellation up to 31 days prior the arrival, the traveller will receive a full refund.

For the cancellation in the period between 30 and 22 days prior the arrival, the agency charges 30% of the full price of the reservation.

For the cancellation in the period between 21 and 8 days prior the arrival, the agency charges 70% of the full price of the reservation.

For the cancellation in the period between 7 and 0 days prior the arrival, the agency charges 100% of the full price of the reservation.

If the traveller does not arrive at the destination or cancels the service of the accommodation after it begins, the agency charges the full price of the reservation.

For every cancellation of the reservation agency P.P. Storia d.o.o., Selo 3, Ližnjan,  charges 15 EUR of administrative expenses.

If the traveller doesn't show up until midnight on the arrival day of the reservation and didn't notify the agency that they will arrive later, the reservation will be considered as cancelled and above noted cancellation costs would apply.

If the cancellation costs are in fact higher than what was initially given, the agency has the right to charge the additional cost difference of cancellation agency is not paying for the eventual expenses of guest's acquisition of travel Visas or Passports.

8. RESPONSIBILITY OF COMPANY CP.P. Storia d.o.o., Selo 3, Ližnjan,

Agency is bound to make sure all the services are carried out professionally, on its part as well as that of the accommodation owner. Also, P.P. Storia d.o.o., Selo 3, Ližnjan, is bound to make sure that all the rights of the traveller are managed according to the common law.

P.P. Storia d.o.o., Selo 3, Ližnjan, is bound to make sure that the traveller receives all the services included in the rented accommodation. Furthermore, the agency has to answer to the traveller in case of non-performance of the services expected.

The agency will not be responsible for the lack of a service that is caused by higher forces or exceptional circumstances.

9. RESPONSIBILITY OF TRAVELLER

The traveller commits themselves to the following:

- to have on hand all valid travel documents. All costs for loss or theft of the documents during the travel period are carried by the traveller.

- to respect the customs formalities, and the rules for the foreign currency of the Republic of Croatia, as well as other countries visited during the travel.

- to respect the rules and regulations of the rented accommodation unit, and to collaborate with the accommodation owners accordingly.

- upon arrival to the rented accommodation unit, the traveller is expected to present the given voucher, where the number of people and type of service to be offered are specified.

The traveller is responsible for all eventual material damage that was caused by him and is bound to pay the damages on the spot to the agency.

10. SOLVING COMPLAINTS

Every traveller, holder of the contract, has the right to complain to the non-performance of the agreed service. If the services offered are not entirely fulfilled, or below the quality standard, the traveller may require a partial compensation by submitting a written complaint. Every traveller has the right of complaint for not getting the paid service. Every complaint has to be submitted separately by the traveller.

If the traveller is not satisfied with a specific situation upon arrival, they are obligated to inform the representative of the service provider (owner of accommodation, etc.) as well as inform the Agency representative immediately, giving explanation to his dissatisfaction. The traveller should contact the service provider first and try to get a satisfactory solution directly on the spot. The traveller is obligated to cooperate with the service provider and the agency in good will to solve the problem. If the traveller accepts a proposed solution on the spot, the agency is not obligated to accept any further complaints.

If the problem is not solved during the stay, within 14 days after reservation was ended, the guest has to deliver a complaint in writing to the agency enclosing the written complaint together with all documentation and photographs which proves the complaint, by e-mail or regular mail. P.P. Storia d.o.o., Selo 3, Ližnjan, will consider only complete and documented complaints received within 14 days of guest's departure.

While the solving of complaints lasts, at most 14, that is 28 days after the complaint is made, the traveller will not use any other person, UHPA, other institutions, or give information in the media. Also, during this period, the traveller agrees not to sue or press charges.

The highest compensation regarding a complaint can be the amount of the objected part of the service, but cannot cover already used services or the complete amount for the accommodation used. That excludes the right of the traveller to any compensation of non material or optimal damage agency can not be considered responsible for weather conditions, sea temperature, or other similar situations or events that are unsatisfactory, and are not directly connected with quality of the reserved accommodation unit (bad weather, bad beach, public beach is far from the accommodation, traffic jams, crime, etc.).

The agency will not accept any complaints on arrangements with special discounts, including LAST MINUTE offer, FIRST MINUTE and other similar discounted special offers.

11. COMPETENCE OF THE COURT OF JUSTICE

The traveller and the agency will try to solve any disputes in good will, however in case of a judicial dispute, the court of justice is located in Pula, with relevant law being Croatian law.

12. DATA PRIVACY

The information gathered through the reservation form is considered personal data and is protected by prescribed applicable Croatian regulations. These data will be used only for the purpose of exercising the rights and fulfilling the obligations arising from reservations made through our website, and will not be used for other purposes.

The certificate reservations confirm that the information provided in the booking form is true and correct and that you are familiar with the purpose of their collection and processing.

NOTICE ON SUBMISSION OF WRITTEN COMPLAINTS OF THE SERVICE USERS:

In accordance with the provisions of Article 6 / paragraph 1 / item 3 of the Law on the provision of services in tourism NN no. 130/17, a written consumer complaint may be submitted:

- send by mail to the address: P.P. Storia d.o.o., Selo 3, 52204, Ližnjan, VAT HR47854326611

- send to e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Upon receipt of the complaint of the service user, the receipt of the complaint will be confirmed in writing without delay, and the complaint will be answered in writing within 15 days of receiving the complaint.